[pecan]

I am happy for you and your experience with Xcel. Mine has been quite different.

The initial estimate was for 4 weeks to put on a 300sq ft addition (on a 1700sq ft house) after they get the permits. They started the job 5/12/2013 with a demolition. We left to go North and came back 6/30 assuming (I know!) the work will have been done (after more than 7 weeks) and we would be ready to do the flooring. While here the week of July 4th, the A/C was installed and corrected after our initial complaint - but there wasn't enough time for us to verify it was working right. During our next visit the week of Labor Day, we asked Xcel (after the bill was paid in full) to re-check it but all they did was (1) check the A/C unit and (2) tell us that during August many other houses cannot get their temperature down below 78 degrees and (3) offered to call Munn which we declined since we wanted to do it ourselves.

Every time we talked to Roger he promised to have things done but they almost never were - he mostly over-promised and under-delivered. But Xcel was always on time with their bills. They stated we had 1 year for any warranty claims.

As far as the A/C goes, we had to get Munn to check the unit -which by itself supposedly has the right output parameters. Munn suggested to do a 'heat load' test to figure out why the house cannot be kept below 79 degrees when it's 92 outside (13 degree differential). Of course this will be on our dime since Xcel is hiding behind a completed county inspection.

It appears from my vantage point Xcel has seen better days. Another example - I was taken aback when I received notification - via registered letter no less - of a potential lien from All Phaze Framing and Const. LLC urging me to make sure they get paid before I pay Xcel. Maybe it's customary but Paul never mentioned it and only provided us a copy of the lien release when we asked for it.

Buyer beware!