I had a similar problem with the door not always closing. The fix was a simple adjustment to the motor sensitivity. The owner's manual tells you which screw controls opening and closing and which direction to turn it.
Remember, you can always disconnect the door from the motor and raise or lower manually. Good to know in case of a power outage.
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Netherlands, California, Quebec, California, Texas, Turkey, Minnesota, Panama Canal, California, Illinois, Turkey, Maryland, Germany, Florida, New Mexico, The Village of Amelia and now The Village of Hacienda East. 
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