Big business product support guys are told to play it down. If you ask them they wont be able to remember the last time they heard about one of their carts breaking.
Just forget about what they tell you and go with what you know...they will come around, most of the time when it goes to a major catastrophe.
I was told by a battery company that it was ok for those 12 volt batteries to be charging in the 16 volt range. This was suppose to be coming from a battery expert. Hang tight, let the batteries fail, and they will come to the rescue if they want to keep the course.
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