Quote:
Originally Posted by Uptown Girl
If you want to do this school a favor, send notice of your complaint to the head of the company. (You may have to research that, but I believe it's worth it.)
I would imagine they would want to be made aware of the mis-management of whoever is in charge of the floor AND- the "teeth cleaning' remark.
Even if the policy is that you must wait your turn (that is, no set appointments)
often done in schools where the students may take longer to finish a customer,
it is appropriate to call the kids off 'break' when there are customers waiting-
or at least tell you, " some are at lunch presently, but will be returning in __ minutes, are you able to wait?"
THEN, keep track of the customer's wait time, set them up at a table and give a head's up to the next student.
I am a retired registered Barber/Stylist. I taught at a Barber school for a few years before owning my own salon.
These kids are only going to be as good as their effort to emulate what they are taught- and will only learn business integrity if shown by example.
That includes work ethic and customer service. The example from the floor staff of the school must be exemplary.
You have my permission if you'd like to share MY words with them as well.
As to getting a manicure, or any service from a school goes- you understand that you are their practice models. Hopefully, they do the best they can each time. You are experienced enough at getting manicures to know how they should be done. If steps are missed or done badly, raise your hand in the air and ask for an instructor BEFORE you leave the table.
I would expect that all work is being watched (at least peripherally ) by the instructors as each service is being done.
I would expect that all work is checked (by an instructor) before the customer leaves.
If that is not happening, the owners should know.
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Well said.
The place is a school. It takes forever to get things done and mistakes are made. I have a friend who posts on here who had her hair colored and had to hide until it grew out..or wear a wig. It wasn't fixable.
If we want professional services we need to go to those already in the profession who have graduated from Beauty School.
I go all of the time to those in real business and they are professional beauticians and so far none of them have made me look younger or beautiful. It doesn't help to ask for your money back.
I know these things.
