Have had same $7.00 added to my internet 3 times in last year.
Every time I called they said they could not change current month's bill, but would put a credit in for the following month's bill. Which they did.
I have always owned my own modem.
Think about it - how much "cash" have they accumulated if they are doing this to everyone who owns modem.
Also had my connection lost three times in last 6 months. Was told I needed to have their maintenance added to my charges so they could check my modem to see if that was problem.
Called Motorola and was assured there was nothing wrong with modem, that I was just disconnected by Comcast.
Thinking of bundling with Century Link - are they any better?
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