Did the paperwork you signed have anything about a 20% cancellation fee written on it?
If it did, you agreed to it. If it did not - they cannot charge you.
Check your paperwork. Visit Seniors vs Crime at their office and talk with them. They are good at resolving contract issues. I believe they are still located at the Sheriff's substation on 466 & Morse. Call them to verify that and to check on their hours.
Tuesday, Wednesday and Thursday
Hours: 10:00 a.m.- 2:00 p.m.
Phone (352) 689-4600 Ext. 4606
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