Quote:
Originally Posted by kittygilchrist
LOL, Easy, you're right that we should read every word. I have a modicum of trust that such companies as insurance, loans, banks, and retail sales won't stay in business if their fine print is a trap.
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The fine print in MOST instances is not intended as a trap. It is intended to cover costs to stop an order in process which could be anywhere from the paper work hasn't gone to the warehouse yet to being on the dock to deliver tomorrow. There is a cost to get everything back to where it belongs. One can argue whether 20% is too much, but it really does not matter if one has signed the contract.
It really is not fair to equate that the company in question is either good or bad based on whether they make a specific exception or not.
Cancellation policies are usually put in place by businesses for good and valid reasons....however most people do not say a word and do not disagree with the policies....until they trigger the fee.....then it becomes the retailers fault.
How many of us from time to time cancel appointments (of any kind)? Some do not ever even call to say they are not coming. Very many business have a cancellation policy with some sort of fee for cancelling depending when, etc.
The average person does not understand, and many do not care, about the financial impact of a cancellation...........until they get charged....unfortunately.
Consider yourself lucky if you get a reprieve and not have to pay the cancellation charge which you agreed to pay upfront.
btk