20% certainly is a hefty penalty to cancel but what would you accept as being reasonable other than "0" cancellation fee! Im sure there is a reason or justification for a fee other than a cost for processing paperwork and changing delivery schedules and routes. Many people come to a store and cancel while continuing to shop for better prices and a high cancellation fee is in place to stop that. ..although I have found it very difficult to compare bedding prices on an apple to apple basis.
The OP never did say(or I missed it) as to why the order was cancelled. $380 is a big cancellation fee and that would be a hard savings to recoup if you wanted to buy bedding in the near future. If you get your money back consider yourself lucky.
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