I am very angry over this news because I just bought last weekend. To those who think it is no big deal I will tell you the problems I had when I bought from Southern Lifestyles:
- wrong color dining room stools.
- damaged night table
- bedroom chest no longer made but they delivered the other bedroom items that they had in stock.
I called up the store and within 3 days they replace the stools and night table out of their inventory and sold us the Bedroom chest they had on display in the store.
If they did not have a store here it would have been a royal mess dealing with three different companies, one of which did not make or have the missing item in stock. No thanks. I am cancelling. City Furniture does not seem to carry FlexSteel. I have been putting off buying a sofa, loveseat and chair that are motorized recliners due to the chances of problems which friends of mine have experienced with theirs. The fact that a local store was telling me not to worry as they would make sure things were taken care of made me take the plunge. Now that they are going away, I rather find another local store to buy from.
It seems logical to me that if any bought furniture and it is being held for months, it makes more sense to buy online and save a bunch of money because you are losing the benefit of the local store to fight for you, replace defective items out of their stock and even send their own repair person to fix minor problems. The price I paid includes a markup for the store and since the store will be gone right after I get my furniture, assuming it is not delayed as half he furniture I order is, why not buy online?
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