Zero tolerance rules eliminate critical thinking for administrators and saves them time. They don't have to differentiate or evaluate. It's a one size fits all deal. And it doesn't have the effect desired. Instead of concentrating on the actions deemed in violation, the attention is turned to the lack of wisdom shown by the system which undermines confidence in the system. In this case, they are telling the student she should have ignored her friend's plea instead of trying to get her out of a bad situation. Wrong message.
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