[REDCART]

When I looked at this message thread, I said to myself, they can't be referring to the Ace Hardware on 466? The two Ace hardware stores in The Villages, as you may already know, are not related--two different owners. The Ace on 466 is managed by a young lady named Barbara and she must set the tone for her employees. You're not going to find a manager and employees any more helpful and more eager to please than in that particular Ace Hardware store. You would think in a community with both Lowes and Home Depot, that ALL local hardware stores would bend over backwards to serve and please but I guess that's not necessarily the case. While JohnZ is right about a bad experience setting the tone for the rest of the day, I think it's also accurate to say that a good manager sets the standard.