Complaining to the BBB is a good first step and can be done online going to their web site at
Check Out a Business or Charity - Central Florida BBB.
You should also register a complaint with the Florida Division of Consumer Services at their web site:
https://csapp.800helpfla.com/cspubli...esssearch.aspx.
Lastly, and to get immediate assistance, go to any office of Seniors Vs Crime here is The Villages and register a complaint. They have three offices: one in the Marion County Sheriffs Office on Mulberry Lane in The Villages (352- 753-7775), one in the Sumter County Sheriff's Office at Morse & CR 466 in The Villages (352-689-4600, Ext. 4606), and one in the Wildwood Police Department Annex in Brownwood in The Villages next to The Barnstorm Theater (352-750-1914).