Sounds more like a Manager's issue. If he/she employees are serving cold food that is not "normal" for a Panera Bread Restaurant. I did get some cold soup at Sumter Landing last winter and quickly sent it back but never noticed any change in my Bold Flavor coffee.
At our Panera this summer in Illinois everything was "normal". Which again leads me to believe the issue OP outlined could very well be a "people problem."
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Most people are as happy as they make up their mind to be. Abraham Lincoln
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