Quote:
Originally Posted by bxmt54
We put a deposit down on a new home in Collier in September. The house we chose had a SS side by side refrigerator and I wanted a French door. We were told by our realtor that we would be able to exchange it with Del Air after we closed. We were told they would give us a credit on that one and we would just pay the difference for the French door. So....we were under that assumption until the walk thru on closing day (Oct. 18th) when we informed that that policy had been cancelled 6 months ago and that we were not going to be able to exchange it. Don't you think he could've told us that before the walk thru??? I called Del Air myself to see if there was anything they could do and they said the Villages was not allowing them to do that anymore and had stopped that policy 6 mths. prior. Every appliance is linked somehow to that particular house and can not be exchanged. There is a house for sale right next door to us that has a French door, by the way. The realtor said 'he would put it out there' that he had a customer wanting to sell a 'brand new' refrigerator at a discounted price. Sure enough, another realtor came by and bought it for $344.00 less than what the credit would've been. We ordered a French door from Best Buy for $200.00 less than what Del Air would sell the same refrigerator for at builder prices. Seems a little like they have a racket going on. We were very disappointed in the way this was handled by the realtor and the sales dept.
|
I don't blame you for being disappointed. Sounds like the salesperson wasn't up to snuff on his/her info, or as mentioned above, the store had changed their policy.