Quote:
Originally Posted by Bogie Shooter
Mike, thanks for posting on TOTV.
It is discussed here ofter if one should bring to the attention of the manager on duty any perceived issues. In my opinion this should always be the case, others say, "I should not have to tell managment of problems......they should know".
I just don't see how you can fix something......if nobody tells you.
What's your opinion?
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There are many business owners who take the time and trouble to monitor TOTV for comments about their businesses. I think this is a good idea, and I appreciate those that do so. (Stellar is another.) Sometimes people just don't want to make a fuss in public. Sometimes the manager is too busy to approach, as was probably the case with Mike as he had two no-shows and a send-home, so he was helping serve.
There are different ways to handle a problem, and different personality types of customers. Some are assertive; some are not. Some are realistic; some are unforgiving. I applaud the business owners who take it upon themselves to monitor the forum and customer review sites to get a sense of what the entire customer base is thinking.
As it turns out, we will be trying O'Shea's due to the good reviews given in this thread.