Quote:
Originally Posted by OsheasMike
As the General Manager of O'Shea's, let me start of by apologizing to the guests that had a bad experience on Wednesday night. We are definitely aware of our shortcomings on this particular evening. Not to make excuses, but to try to explain why such a night happened, I had 2 employees decide not to show up for work and one who came in sick that we sent home. Our policy is not to allow a sick employee to work and infect others, especially our guests. While it was noble for that employee not to call and try to come in, it did not leave us time to cover his shift. Myself and my other manager on duty tried to fill some of the positions, but that left other areas ignored. No excuses, we didn't perform. We are currently trying to replace the staff that decided not to come in and negatively affect the hard working ones that did, problem is, as many on this website noted, good employees are hard to find. Anyway, again I am personally sorry and anyone who had a bad experience please ask for me and I will do my best to make things right.
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Thanks for your post. I've read all the posts and it appears you had employee "problems" all the way back into July. It is well known how difficult it is to find and keep good restaurant employees. Employees are going to work and stay working in the places where they have good overall working conditions including wages and benefits.
I suspect that there is considerable competition for good cooks, servers and other restaurants employees in TV. So called Mom and Pop "shops" have a difficult time staying in business. Oshea's is a sports bar and as such will make most of their profits from drinks not the food they serve. That said--- Oshea's might want to adjust their food menu to something they can deliver to customers in a satisfactory manner.
Since we drink very little and the Sports Bar scene is not where we regularly eat, I doubt we will become a regular customer of this restaurant. We do like to support Local business and I wish Oshea's the best.