Quote:
Originally Posted by keithwand
So then who was the woman that came to our table representing herself as the kitchen manager?
You seem to have many excuses.
We really weren't that upset but now stating their is no female in the kitchen and obviously she came to our table AND was rude makes your apologies ungenuine.
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Believe me my apology is sincere and I used your post as a teaching tool and motivation to pull off a successful day today. For that I thank you and appreciate you bringing the problems of Wednesday to my attention. While I have an idea of how the miscommunication may have arrived and who it may have involved, I felt it was better used to coach my entire staff and not single out one individual and ruin them for the upcoming shift. I am not making excuses for our poor performance, I merely was trying inform of unforeseen circumstances that led to our failure. I personally take the blame for the problems you and anyone else have or have had with my establishment. No excuses, everything begins and ends at with me and I accept that responsibility. I failed you on Wednesday, for that I am again sorry.