I had a similar problem with scheduling. Megan came and look at the area and we were to have a follow-up at their place. Went there and after waiting awhile was told she had an emergency and couldn't make it. Ok, it happens. Rescheduled for next day but I mentioned since I'm familiar with plants she could email me the plan. Next day a couple of hours before appt. Megan called and said she'd email me the proposal. Said fine. All I got was the price....nothing else. Emailed her and asked for the proposed plan and was told have to come to their place to see. So I asked why didn't she just let me keep the appt. then? She apologized and offered a small discount but I'd had enough. If they just would have explained whatever was going on, I'm very flexible, but if I couldn't even get them to keep appts. I had to wonder what to expect when they actually would do the job. Too bad because I would have liked to see the proposal.
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