Quote:
Originally Posted by graciegirl
Since you were an Ambassador, is it true that you aren't supposed to really "ruffle any feathers" or you would be fired? I have heard that really serious stuff has to be handed over to a supervisor?
I know that Ambassadors here do NOT have the same clout as Marshals that I have been used to playing golf for forty years.
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keep everything on a friendly level, polite & respectful...it works 90+ percent of the time. If an individual(or more)starts becoming disrespectful to us then we are supposed to back off and notify our asst. manager and let them handle the situation.
The title of "marshall" or "ranger" can have negative connotations so "ambassador" is used as it implies a person use tact and common sense to solve potential problems. It is also a title that implies fairness and common sense.