I tried going thru the website several times to no avail. Then I called the 800 number and was repeatedly put on hold....after getting automated "press 1 for English" etc. Finally I got to talk to a human being. She kept on telling me to "hold on a sec" and she'd be right back. Five minutes later, she would come back and forget the question I had asked her. I got another "hold on a sec" and then a wait for 5 minutes on hold. Unreal! I asked for information to be mailed to me since I told her I didn't have a computer. Another "hold on a couple secs". I told her that her seconds are equal to five minutes. She put me on hold again for longer than 5 minutes. She finally returned and said that I should go to a library and get info on their computer. I told her I really wanted info mailed to me and she asked for my address. I gave her a misspelled last name and my address in The Villages. She wanted to know how to spell "The". I spelled "The" and she asked me again how to spell "The"!!!! Finally, she ended up telling me that Karen FakeName at my address in The Villages, FL was already enrolled in The Affordable Care Act. I told her that was impossible and asked her to please send the info. That was several weeks ago and I'm not holding my breath.
Not good.
|