While working in a small town in Va near DC one of my Directors who owned a Ford store ask to use my office phone for a moment. I overheard his call to the service manager at his dealership. He berated the manager for allowing the average service invoice to total less than $100.(obviously a few years ago) Upselling is rampant in the automotive business. That is not necessarily bad if the proposed new part or service is legit.
My single experience at Tire Choice was very good, but the many cases recounted here have convinced me that I will not patronize this establishment again.
An investigative report by a local news agency might help for a while , but this kind of thing will just reoccur if owners lack integrity.
"Caveat Emptor"
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"All that is necessary for the triumph of evil is that good men do nothing" Edmund Burke 1729-1797
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