[bogeygolfer]

Saturday A.M. Your representative came this morning to bury the new drop line and remove the temporary line. He left and the line is DEAD! I'm told that "normally" a technician follows to check the line and hook it up to the street box. WOOPS! It's Saturday and no one's working. Why, if anyone was thinking, would you disconnect our service on the weekend without being able to hook it back up? We'll try to have someone there by Monday afternoon. Gee thanks Embarq for your wonderful planning, training of your employees, and marvelous customer service.
**Monday morning a real telephone tech showed up, apologized for the outsourced employee that messed up the install and very quickly fixed the problem. He said that Embarq outsources every job possible. He had no explanation for the quality of work done by the non-Embarq employee.**