Quote:
Originally Posted by Debfrommaine
OK, just had a one hour and 15 minute wait at the ortho office for my shoulder. I was fuming by the time the doc came in and mentioned the wait to no avail. After the exam I talked with the office staff/manager, in a nice manner, stating they really need to do better at scheduling, it was just not a cool way to do business. Needless to say, they didn't really give a rats @#& but did say "an hour at least is the usual wait at any docs office". I've worked in healthcare long enough to know only a poorly run office schedules this way because this is consistent with this practice. My fault to keep going back but I need their services and just had to vent. Now I know why I really do like doggies better the humans.  |
On the other side of that coin, I had a doctor who could not get us out of there fast enough. Needless to say, he is no longer our doctor. After my husband's first heart attack, he was scheduled with him for a follow-up visit by the hospital, which is routine. His first question was, "What makes you think he had a heart attack?" After I told him, and he checked him over, I then told him that I had another question for him. He very abruptly informed me that he didn't have time and walked out. I needed to ask him if he wanted my husband to continue one of the meds prescribed by the doctor who had done the intervention, and if so, would need another script. Pretty important question, I would say. BTW, that doctor's name is Joseph Sahab.
Sorry, but I want a doctor who will take his time with me, answer all my questions, and talk to me like I am a person and not just another number. Fortunately, I now have all doctors that do exactly that. Just like the patient that has to wait a while longer than they would like, I, too, am a paying "customer" and expect to get that for which I am paying. If I have an emergency and my doctor is called by the hospital or another doctor, I want my doctor to "be on it" and not concerned with how long someone has to wait in the office.
I expect fast service at McDonald's, not at the hospital or doctor's office. I was brought up in a medical family and know that ideal timing is not necessarily the case.