Quote:
Originally Posted by justjim
You can have a bad "experience" at any restaurant on a given night. Our experience at Palmer's has been okay, good and excellent. So much depends on good management. Without it, things can go "south" very quickly.
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I agree 100 percent that on any given night in any restaurant there will be a meal service problem due to any number of reasons. The only thing that really bothers me is when I read that the customer never addressed the problem with a manager and then expects the problem to be magically solved if they make a return visit. I just don't understand the reasoning by some customers they should'nt let the manager know there is a problem. In today's economy restaurants with top management want to keep the feet walking in the door bringing other feet.