Quote:
Originally Posted by nanci2539
I saw a recent post asking if anyone had experience with WKB. Well, I have and its been a nightmare.
I had my lanai's summer kitchen done over and a large bar added. As part of this job, a new backsplash was installed. The installers had no direction or workorder from the sales person or owner so went ahead and enhanced the tile changing the color to a murky brown shade - the tile was originally a pretty tan color.
The Owner refuses to remove the tile even though the enhancer was applied without our approval - he told us to go elsewhere.
The owner doesn't have an ounce of professionalism and bullies his sales people in front of customers.
Maybe my experience is unique because I went with them after reading a few praises here but I couldn't recommend them even if they offered to do the job for nothing. I would stay clear of them - I understand from others that they have issues with their sales people not returning calls when something goes wrong.
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I had the same type of experience with the owner concerning the color of my countertop.