So nice to know that we are not the only ones to be treated poorly. We were given inaccurate information as to the size of a queen futon. When delivered, we told them it was too large for the room. We called dozens of times to have the queen replaced with a full size but our calls went to Ana's voicemail and she never returned the calls. This was the weekend before Christmas and we needed the futon for relatives coming for the holidays. Ana lied to me so many times I cannot count. The full size futon was finally delivered on Christmas Eve with no cover. We still haven't received the cover and I doubt we ever will. Unfortunately, we paid in full by credit card so we're out $1051 with a smaller futon than we paid for and no cover. She is one louse businesswoman. Thanks for letting me vent.
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