We are the 3rd owners of a small ranch here. Our house was built back in 2006. In October, a neighbor 3 houses down was having his roof replaced. So I talked to the roofing contractor, Saks and asked them what's up? He told me about the defective shingles. I asked him if he could inspect mine. He gave me the process which was to call OC and get a claim number. I did that and called Saks and gave it to them. They took 2 shingle pieces off and sent them to OC. In November, I get an email and letter saying the roof is defective and will be replaced including labor. I have the check for $4k in hand that I am to provide to Saks upon completion. Roof will probably be replaced in early Feb due to their backlog. I did examine my roof prior to purchase and found nothing that serious. I have about 10 spots which are the size of quarters which are missing the granules. If this would have been my roof up north, I would have gone to the hardware store and got some roof cement and applied to that small section and be done with it. With the roof being almost 8 years old now, I was shocked to learn that they were going to replace the whole thing. What shocked me more was that I get a new 30 year roof and Saks provides a 5 year workmanship warranty so if there are issues with the installation, you are covered for 5 years! I called OC and asked them why they were doing this and how they were handling the thousands of roofs around the nation. The service rep clearly stated that they were only doing this in the Villages and no where else. She also stated that the Villages has been using OC roofing materials on all their roofs and they did not want to jeopardize their future business. So that's my story. I am saddened to hear the change in OC policy for those that are now expected to pay for labor.
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