Quote:
Originally Posted by bluedog103
When I bought my Yamaha cart from The Villages I asked about doing my own maintenance. I was told anyone could do it, just to save my receipts. Recently, just under three years later, my cart developed an oil leak. The Villages Carts at first balked at doing the repair saying they didn't know if the maintenance had been performed and if the person doing the work knew what they were doing. I had provided all maintenance records when they picked up the cart.
I reminded them that all the records were clipped to the scorecard holder on the steering wheel and asked to speak with a manager. The manager wasn't available so I asked for that person to call me. A few minutes later the same person who told me they wouldn't do the job called me back and said they would do it, no charge. The job was completed without further complication.
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My understanding is that there is a law that says to the effect that if a manufacture requires you to use their products, or services in order to keep up a warranty then they must provide it free of charge. Of course they won't do this so they say you must validate services done and parts used with a reciept.