You need to call Verizon and have them open a ticket. They will want at least three dropped calls on record. They told me if my call dropped, prior to calling back the person you were talking to dial ### and then press send. You will get a recording that this is not a valid number but they need some data. Also, I am in district 10. I was told that there is a tower 2 miles from our house but our phone was connecting to a tower further away. Verizon performed what they call a Hybrid PRL manually and connected us to the nearest tower. The service has really improved
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Anne. 
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