We have DirecTV here and up north. Our house up north had the same issue you are discussing, I called and they said the same (we would have to pay a service fee). I told them I would not pay it and would cancel service at the first opportunity. They finally said they would correct the problem with no expense to me. Point being, you need to stand up for yourself, be polite because the person answering the phone is only doing what they are instructed to do. Ask to speak to a supervisor and keep moving up the chain till you get what you want. It will work.
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