Amen to that. We paid in advance (big mistake) for a futon which ended up being too big for our space. Numerous calls to Ana's FULL voicemail, calls to the flower shop and many text messages went unanswered. Finally rec'd the smaller futon with a cracked frame and a mattress with no cover. Have still not heard from Ana and this has been 4 weeks. Stopped at the store and it's closed for remodeling. Go figure. What a lousy businesswoman. Thanks for letting me vent.
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