Talk of The Villages Florida - View Single Post - Centurylink Prism pixelated TV images
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Old 01-31-2014, 01:52 PM
Hancle704 Hancle704 is offline
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Quote:
Originally Posted by tommy steam View Post
I don't know if this will help you . I have brighthouse and it works for me when I have those problems. I unplug the converter box at the electrical outlet. Wait a couple of minutes and replug it in. This reboots the cable box. This was recommended to me from brighthouse.
That was the first suggestion when I called Centurylink. Within 5 minutes after doing that, same problem started occurring. On second call they escalated to next level of tech support who did a software update. That seemed to fix problem until last evening and this morning when problem got worse. While I am still waiting for call from "chronic problem support", it seems the pixilation has stopped. So I don't yet know if they fixed the problem, or it fixed itself.