Comcast does as they dxxx well please and has no accountability for their actions. I see and deal with Comcast/customer problems all the time including my own service. At one point I had to call the consumer help website in Tallahassee FL for assistance. I will say the consumer relations department in Tallahassee got results.
Make no mistake, Comcast makes millions leasing their cable modems and/ or their cable modem/ routers. They charge $8.00 per month for an electronic piece of equipment that can be purchased on the internet by you for approx. $80.00. You do the math. Be aware that that they will charge you if its found that your own modem is at fault. I find modem/router failures to be rare and easily cured with a reboot.
My other concern on this issue is how and why they can treat thousands of customers here in The Villages like idiots. Isn't there someone somewhere that can get to Comcast high management and express our concerns?
Home - Florida Department of Agriculture & Consumer Services is a great place to vent your frustrations. The commissioner Adam Putnam runs a great group of advocates up there.
John Wharton AKA handieman
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Upstate NY and The Villages-If your not living on the edge, your taking up way too much room."