[Mikeod]

Some months ago, I contacted them about reducing my bill. A nice lady went over my options. Turns out that things are so tightly bundled that nothing would significantly lower my bill without degrading service in areas I didn't want affected. In order to drop some movie channels, I had to switch to a different bundle, but that would lower my internet connection. The cost to bring the internet speed back up was almost the same as the amount saved by dropping the movie channels. After much discussion, she found a promotion that lowered my bill and kept my service intact. Great?

This morning I turned on my bedroom TV to watch something I recorded. I got an error message that DVR service was either unavailable or disabled. Same message on the main TV. But the DVR in the office was fine. I called and was told that the "Revenue" department had determined that I was not being charged enough for my DVR boxes and, instead of just adding to my bill, had shut off the DVR capability. No notice, no communication that my promotion had ended (perhaps because there was no end date given for it), no nothing. Everything we had recorded was gone.

This is not customer service. This is customer disregard.