I do not know if they continue the practice but many of the doctor's offices in Minneapolis had signs posted that if you waited longer than 15 minutes to let them know.
I believe this to be a sign of a well run office. The doctor is only as hood as his/her supporting staff. I made a conscious decision to align myself with the Munroe system because the support staff for my specialist and the hospital are efficient and pleasant. I have not experienced the long waits that members report here on TORV.
However, given the confusion in the marketplace today I am afraid that none of us will escape bad service from here on end
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