[toddao]

We used Stone Creations to enhance our driveway and it was not a good experience dealing with those people. First, we took pictures of other driveways they had done and asked them to duplicate the lines in one of their design selections. The center section of the design they laid was noticeably crooked and we requested it be corrected. They claimed it was our fault for asking them to do something out of the norm even though it was one of their standard design selections. They repaved the bad section but the next day we noticed the sealer did not blend in with the rest of the driveway and was not as glossy. That was in October 2013. We tried to contact them numerous times but were told the owners were "not available". On one occasion the receptionist hung up on my wife. Finally in January 2014 I threatened legal action and finally got a phone call. The owner again blamed us for for the problem but offered a small refund (less than 10%) or for an additional fee they would install some artwork in the defective area (smaller than the defective area). We settled on the refund. This company does good work but but their customer service is awful. Although their own paperwork says you only need to be on site at specified times I recommend you stay home whenever they are on-site to make sure the work is done to your liking. There is a language gap with some of the workers which may have lead to the problem.