Quote:
Originally Posted by BobnBev
So then, he can use your card and pin to self checkout
books?
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Yes, that is our understanding. Per administration, when you self checkout there is no verification of your identity. In fact, if I had a female 'hold helper' and gave her my card and PIN, I doubt there would be any verification at all. It seems the issue arose simply because I was incapacitated and my husband wanted to pick up the materials. I asked if my husband had difficulty with the self checkout and asked for help would they help him or deny him the materials. They said they would just help him. So, why didn't they just help him today without all the turmoil? The whole thing seems gender driven. So much for confidentiality.
It was so annoying that even though they said to wait until I was able to walk, we both went to the Pinellas branch with our cards and had notations of 'hold helper' put on each other cards just in case the situation arose again in the future. I guess if you are permanently incapacitated, then self checkout by a 'hold helper' seems to be the option, unless you can figure out a way to get yourself into the libray.