Regarding:
Quote:
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As a customer, I respond to a cashier's question of how are you doing, with well and how are you? Then for what seems like eternity, I get their long, drawn out background. I see the line forming behind me and truly don't know what to do. I don't want to be rude and find I simply stand there and smile moving my head up and down. It would appear to the people at the end of the line I'm chatting, when if fact, I'm having to listen.
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I'm wary of that too (having the cashier tell their life story when they really need a husband that will show up, act like a man, and support his children and household). I listen but try to break in to say, looking at the line behind me, "I hear you (with sympathetic voice)....but I don't want to hold up the other customers behind me who need to get going".
Another problem in these scenarios is when managers are standing right there, talking to bag boys or whomever, but they will NOT use their keys and hands and open a register to clear up the lines. It looks like collecting money from customers is a very low priority or beneath their level of managerial status.