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Originally Posted by DonH57
Thanks all for the suggestions and recommendations. Apparently this virus encrypted all the files and the hackers demand a payment for a key to undo the encryption within a certain amount of time. I can't access the internet to download any software to fix and the existing firewalls are blocked. We'll figure it a out.
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This is exactly what happened to us. If you have two account users on your computer go in under the other account to access the internet then you can download AVG virus remover. If you don't have another account try adding another user to your computer if you can.
The virus we had also demanded a $300 payment on a greendot money card. Yeah right, like we would do that, lol. This virus also took my husbands picture while he was sitting on the computer and attached it to a FBI file claiming he was involved in criminal activities and had seized our hard drive files.
AVG got rid of this nasty virus.