[CFrance]

Originally Posted by casita37

There is a reason for that. The person on the phone can't see what's going on. The customer at the counter can, plus the ringing of the phone is annoying, as you try to finish up your business. Not saying the clerk should stop dealing with you and complete their business with the phone caller, but they do need to answer the phone and either ask the person to hold, transfer them to another dept. or take a number to call back.

Also, one should never answer the phone with "Can you hold please?" That is extremely annoying and inefficient. Depending on the business, often it just as easy to transfer the call and be done with it. If they do need to talk to the person who answered the phone, again....ask them THEN if they can hold.

I just love all these little pet peeves we're getting off our chests.....LOL It might just stop us from actually being snappish or offensive in the real situation!

I agree! Let us all rant so we won't come home from the store and yell at the poor dog!