On this subject I would add the cashier in a small store who answers the phone while waiting on a live customer. Instead of saying "can you hold please, I'm waiting on a customer", they talk to the person and answer all their questions while I stand there waiting. I want to shout HEY, I CAME TO YOUR STORE TO GET MY QUESTIONS ANSWERED AND BUY SOMETHING AND YOU ARE GIVING PRIORITY SERVICE TO SOMEONE WHO DIDNT MAKE THE EFFORT TO COME TO THE STORE?
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Oldcoach Ed
"You cannot direct the wind, but you can adjust the sails" "Be yourself - everyone else is taken"
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