Talk of The Villages Florida - View Single Post - My Rant (and then I'll feel better)
Thread: My Rant (and then I'll feel better)
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Old 02-28-2014, 04:53 PM
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CFrance CFrance is offline
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Quote:
Originally Posted by eweissenbach View Post
IMO the cashier should answer the phone and say "please hold as I am waiting on a customer". If the person chooses to hang up that is on them. The key here is that the live customer is there to buy, why should he/she be made to wait behind someone who is probably price shopping?
I agree. I am asked to hold lots of times. I don't mind. It lets you know they are busy with someone already. Another thing is, whenever possible they shouldn't even be transferring a call to a cashier. Whoever answers the phone should take care of it or get a number to call back.
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