I have had an ongoing love-hate relationship with Comcast for almost 12 years now in TV. The latest frustration was only yesterday when there were two billing errors on my new bill. The hate part was waiting 40 minutes for a rep to get resolution to a clear cut error correction but the love part was after I finally hung up on that rep (after being on hold for 38 out of the 40 minutes while he tried to get a supervisor to talk to me) and I called back and got a rep who immediately reviewed the bill and credited my account for the billing errors in less than 5 minutes! Thinking back over all the issues with them, it always ends up getting resolved to my satisfaction after I finally can speak to someone with authority or someone empowered to make the customer happy. The last experience with the ridiculous rat increases got resolved very equitably when I spoke with a rep in the disconnection department who was empowered to reduce my rate significantly to retain the account after 10 years. Neither the customer service people nor the person in the "appeals" department would budge on the rate but the disconnection people were empowered. Comcast's products continue to improve and expand and it may be in your best interest to try and find the right person to discuss your frustrations with and see if you can reach an agreement in your best interest. Shouldn't have to be so hard....but it might be best to try rather than splitting the services two or three ways and dealing with another set of problems with multiple companies.
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