It does sound like you got a newbie, who made promises she couldn't keep. I had a similer experience with CenturyLink when the rep told me I didn't need a phone line for my internet connection. He said it could be accomplished thru the cabling of Directv. WRONG!!!!!!!
He must have worked for Comcast.
I have found them to be a storehouse of misinformation, just like Directv.
They need to train their people better, before putting them on with live customers. I have a problem in they speak so fast, as if they are getting paid by each call, that I have touble understanding, what they are asking. I have to have them repeat some questions, so it does waste time.
My pet peeve is they don't speak with any energy in their voice, and I really love they identify themselselves, before putting the speaker to their lips. They should be wearing headsets and come through crystal clear. Time doesn't go faster, if you speak faster.
BTW - They both have a great product with almost no problems to speak of.
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"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
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