I've had no problems with them whatsoever. I got the service down in SWFL, and knew I'd be moving here. No, problem...they had everything changed over for me immediately when I moved, came out and did the install, and I've had very little problem with the service. Not to say I never did, but it was barely a blip in our usage...nothing like DISH. We did get our $100 gift card, although I had to call once about it. Too bad, you apparently got a bad egg.
