I've heard nothing but good about TVUSF health system...which I also have signed up for. I've never been disappointed with my care. I too had to call to be seen the same day and while I wasn't able to see my own provider they gave me to a very competent person (ARNP) who works under the head of the clinic. I felt my care to be thorough and they found what was causing my issue.
I believe anyone with the system would be good...JMHO!!
As for Urgent Care....I've gone to the one on 466 in the Sante Fe strip mall. Was always given good care that was fairly prompt...though it's 1st come, 1st served in each of these just to be clear. As for your experience...the staff sounds VERY unprofessional!!! I used to work in a hospital and later a clinic setting...we had a strict dress code as well as a protocol to follow with our patients.
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