So sorry that you had a bad experience there.
We had dinner there in Feb and really liked the restaurant! We felt the service was attentive and because we do not like to be rushed through dinner, we often worry about the entree being brought out too soon. We like to enjoy our meal leisurely. We felt that the food flavors and quality and service were excellent and we were pleased to put "Ay! Jalisco" on our list of places to which we are looking forward to returning.
Every restaurant has a bad night or a bad dish on occasion. I would suggest you try them again. We really did have a very pleasant meal.
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