Originally Posted by Futurevillager2013

Tonight my husband and I ate in Spanish Springs at Ay!Jalisco we have never eaten there before. After being seated and given the menu I ordered California grilled chickent buritos and my husband order a combination dish. The waiter brought over the basket of chips and sauce. We waited about 20 minutes. Never did the waiter ever come back to see if we needed additional chips, water or to apologize for the long wait. Finally the food came. You can tell the food was sitting under the hot lights because the dish was hot but the food wasn't. Again no apologizes. We were given two napkins only. Couldn't find our waiter anywhere. Finally found another waitress asked for additional sour cream and napkins. She returned with the sour cream and 2 more napkins ( as if there was a napkin shortage). Half way into the meal I took a bite into my second burito and realized I bite into a very HOT pepper, I removed it from my mouth but it was too late. My tongue and the back of my throat was burning so badly that I started to get very nervous, as I never experienced any thing like this and I didn't know what to do. I was drinking as much water as I could but nothing was really helping I just had to wait it out. So nervous to continue with the meal, because I didn't trust that there was more strong spices in the food. At this point my lips were swollen. When I composed myself I starting looking for my waiter who was no where to be found. I went over to the woman maitre de and asked for the owner of the restaurant. After another wait of 10 minutes she came over without the owner and asked what was wrong. I showed her the hot pepper and told her what happened to me. She got very defensive and said that he happens sometimes. She didn't apologize. I told her that the meal isn't advertized as a spicy dish or I would have not ordered it as I am sensitive to spices. I told her my mouth feels like its on fire and how upset and I am that I could not eat any of the remaining food and neither would by husband and would like our check. She took our food away and never offered to give us a different dish, she just said nothing. I don't think she is the owner or manager. I actually think that there is no supervision in this restaurant. She returned with the bill. The bill showed a deduction of only 1/2 the cost of the burrito dish and in addition charged us $1.49 for the extra sour cream. My husband and I just wanted to get out of there. I am still so angry of how we were treated. I have never had such an awful experience in a restaurant anywhere before. I am posting this because this is a dangerous situation. Luckily I was just uncomfortable and didn't become ill or needing emergency assistance from this instance. No one should have this horrific experience !! Because of the service we had decided not to eat here again but what happened afterwards is just unbelievable.