Quote:
Originally Posted by applesoffh
It's all about profits...the banks don't pay much to their foreign Customer Service reps - here in the U.S., they'd have to at least pay minimum wage. That would cut into profits, and we all know that banks are about making money for themselves and their stockholders (as is every other publicly traded company). I'm not against profits, but you can't have it both ways.
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My experience with my Bank Of America or Bank of the West accounts have both been speaking to fluent speakers of English that I assume are in this country. One of the few times I don't get an outsource employee.