Comcast sales agents, wherever on the planet they reside, have so many games going on they can't get their orders straight. In February we notified them by phone that we were going to discontinue Cable TV. The agent I spoke with was aghast at why we would give up their TV, but then offered to bundle internet and voice, according to their latest promotion. We agreed, as with this deal internet/voice would cost a little less than internet only.
We promptly unplugged and returned their equipment to them. However, in return, they have billed not only for internet and voice, but also for the lowest level of television they offer at $19.99 a month.
So, it's off to Comcast with receipt in hand for the returned equipment to resolve the matter in person. No use talking to them on the phone.
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